FAQ

If you're new to the boutique clothing world then welcome! Here are a few answers to the most frequently asked questions we get. If there is a question here we didn't answer, please feel free to ask us at customerservice@olivemaeclothing.com. 

When do new things load?

We load our new designs every Monday - Thursday at 7pm CST and Friday at 12pm CST

How do I order?

On the release day and time simply go to our website, click shop, have a coffee or glass of wine while you wait for your dress to load. Refresh page at the time of release for it to pop up. It will load under NEW Arrivals you might have to scroll around to see it. It's helpful to have an account set up before release time on  so you can check out more quickly.

 

I see dresses on social media that you don't have yet, whats up with that?

We love sharing sneak peaks of our upcoming dresses so you know exactly what is coming out and when. We post the release date with most posts but if you're not sure just comment and we'll get back to you. Sometimes our products sell out super fast but you would still see the photos up on our social media accounts.

 When will my order ship?

Orders typically ship within 3-12 business days from release date, or order date, whichever is later. Most items include estimated ship time in the product description. 

What are rewards points?

We love rewards here at Olive Mae! Every time you make a purchase when you are logged into your account you earn 1 point for every dollar you spend. Different points amounts can be claimed for different rewards! 

Can my child be an Olive Mae Model?

We Choose our models once a year during the month of June. If are are in the DFW we would love for you to apply in June.

How can I get in touch with Customer Service?

If you need to get in touch with Customer Service, please send us an email at customerservice@olivemaeclothing.com - Please allow 48 - 72 business hours (This does not include weekends or holidays). We respond to every email in the order it was received. 

Can I return an item?

Please review our return policy here and if you are eligible to return an item then you may do so for a store credit for the price of the item only. Shipping will not be refunded.

Items from orders that contain a free item, or an item that was a part of a special offer (i.e specialty box or box, hidden items that appear at time of checkout) may not be returned.

May I cancel my order?

We DO NOT cancel orders. We understand that with so many gorgeous designs, you may occasionally purchase something and then see something else on our site that you would rather have, but asking us to cancel an order is not fair to the other mamas who are waiting on the site to snag up the dress that you did. We do accept returns within three days of receipt for store credit, but we will not cancel any orders. 

Can you combine my orders and refund shipping?

Combining orders is a tricky process. We would love to be able to do this easily, but when we get your e-mail requesting to combine orders, the message has to get from customer service to shipping before shipping has packed up and sent out your orders. We cannot always do this so we want to keep it fair and we will not be combining orders at this time.

I think my order is lost in the mail?

We are NOT responsible for lost or damages that occurs during mailing. Once an item leaves our warehouse we can no longer assume responsibility for the item or its whereabouts. We primarily ship through the USPS. If your order has been marked as delivered by the delivery service but has not actually been received by you then we recommend that you contact the delivery service used which for us is currently USPS. Orders that have been shipped will not be replaced or refunded.

Some of our products are made using vintage details (i.e. trims, buttons, etc.) These items can be delicate and may not be able to be replaced or fixed. 

I bought a gift card in order to get free shipping but I was still charged shipping, why?

Gift cards do not count towards free shipping because they are e-mailed. This is also stated in the product description of the gift cards.

An item I bought is now on sale. Can you refund the difference? 
We will only refund the difference when an item goes on sale if the item was purchased within 24 hours of the sale. This does not apply to Black Friday sales. We put products on sale when the inventory is very low. Typically this means we may only have a few of the item left. Sometimes this means that an item that has not shipped yet goes on sale because there are only a few left. Even if an item has not shipped and it goes on sale, we will NOT refund the difference for the item. 

 

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